Refund Policy - 30 days to change your mind

You can return most items within 30 days of the delivery date shown in your tracking. To be eligible, an item must be:

• Unused, unwashed and in the condition you received it
• In its original packaging, with any tags attached
• Accompanied by your order number

Not returnable: limited-edition prints once removed from their protective sleeve, gift cards, and items marked final sale. Items that arrive damaged or defective are always covered — see below.

1. Email support@anime-candy.com with your order number (it starts with “DI-”) and the items you’d like to return.
2. We reply within one business day with a return address and, for eligible returns, a prepaid label.
3. Pack the items securely and drop the parcel off with the carrier within 14 days.

Once your return arrives and passes inspection, we refund the item price to your original payment method. Refunds are processed through Stripe within 3 business days; your bank may take another 5–10 business days to show it.

Original shipping charges aren’t refundable unless the return is due to our error. If we send you a prepaid return label for a change-of-mind return, its cost is deducted from the refund.

Need a different size or colour? The fastest way is to return the original item for a refund and place a new order, so the item you want doesn’t sell out while your return is in transit.

If your order arrives damaged, faulty or not what you ordered, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including shipping — you won’t need to return the item in most cases.

You can follow your parcel any time on Track my order. If tracking hasn’t updated for 7 days, or the parcel is marked delivered but you can’t find it, contact us and we’ll open a claim with the carrier and make it right.

Orders can be canceled for a full refund until the shipping label is created — usually within one business day of purchase. After that, please use the return process above.

Questions about a return? Email support@anime-candy.com — a person reads every message.